Refund window
You have 7 (seven) calendar days, counted from the date of purchase, to request a full refund of any material purchased from SPACE. This period is provided for under Article 49 of the Brazilian Consumer Protection Code, which guarantees the right of withdrawal for purchases made outside a physical place of business.
Conditions
Within the 7-day window, the refund is full and unconditional. We do not require a justification, we do not ask you to prove you have read the material, and we do not charge a cancellation fee. Having downloaded the e-book, watched the lesson, or accessed the support app does not remove your right to a refund.
How to request
- Send an e-mail to suporte@agenciawavedigital.com.
- Include the e-mail address used for the purchase and the approximate date.
- You do not need to explain the reason, although any feedback helps us improve.
Processing time
We confirm the request within 24 business hours and process the refund immediately after confirmation. The amount is returned through the same payment method used in the purchase.
The time until the money appears in your account depends on the card issuer, not on us. As a rule:
- Credit card — 1 to 2 billing cycles, depending on your card's closing date.
- Other methods — generally up to 10 business days.
After 7 days
Once the legal window has passed, we review requests on a case-by-case basis. If the fault was ours — material that does not match what was advertised, a corrupted file, a delivery that never happened — we refund regardless of how much time has passed. We do not use the deadline as a shield against a problem that was ours.
Before disputing a charge
If you do not recognize a charge or are dissatisfied, write to support before opening a dispute with your bank. We resolve it directly and in far less time than a dispute takes. Charges from SPACE appear on your statement as SPACE.